WHO WE ARE
This website is operated by Allmarque PMS Ltd, trading as Roman Road Marking (company number to be confirmed). Our registered office address is Unit 9 Usk Side Business Park, Church Street, Newport NP20 2TX, United Kingdom.
For any privacy-related queries, contact us at info@romanroadmarking.co.uk or call 01633 837457.
WHAT DATA WE COLLECT
We may collect and process the following personal data:
- Name, email address, phone number and location — when you submit a quote request or contact form
- Email address — when you subscribe to our mailing list
- IP address, browser type, device information, pages visited — collected automatically via cookies and analytics
- Messages and enquiry details — when you use our website chatbot
HOW WE USE YOUR DATA
We use your personal data for the following purposes:
- To respond to your enquiry and provide a quotation
- To communicate with you about your project or service request
- To send marketing emails if you have opted in to our mailing list (you can unsubscribe at any time)
- To improve our website and services through analytics
- To comply with legal obligations
LEGAL BASIS FOR PROCESSING
We process your personal data on the following legal bases under UK GDPR:
- Consent — when you submit a contact form, subscribe to our mailing list, or use our chatbot
- Legitimate interest — to respond to enquiries, improve our services, and maintain website security
- Legal obligation — where we are required to retain data by law
DATA SHARING
We do not sell your personal data to third parties. We may share your data with the following service providers who process data on our behalf:
- Google — analytics and search console (website usage data)
- Firebase / Google Cloud — hosting and database services
- Resend — email delivery service
- Twilio — SMS notification service
- Fastbots — AI chatbot service
- Stripe — payment processing (if applicable)
All third-party processors are bound by data processing agreements and comply with UK GDPR requirements.
DATA RETENTION
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Quote and enquiry data — retained for 3 years after last contact
- Mailing list data — retained until you unsubscribe
- Analytics data — retained according to Google Analytics default settings
YOUR RIGHTS
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to processing of your data
- Request restriction of processing
- Data portability — receive your data in a structured format
- Withdraw consent at any time
To exercise any of these rights, contact us at info@romanroadmarking.co.uk.
COOKIES
Our website uses cookies. For full details, see our Cookie Policy.
CHILDREN'S PRIVACY
Our website and services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.
CHANGES TO THIS POLICY
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
COMPLAINTS
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
